Verizon Diagnostic Tool

The Client: Verizon Wireless

The Work: With costs piling up from associates replacing malfunctioning phones that could actually be fixed, Verizon equipped said associates with a handy tool to identify whether a customer’s malfunctioning phone was fixable or needed replacing. These videos demonstrate the tool and illustrate the amount of money — and number of street tacos — saved by fixing fixable phones.

The Credit: Agency: o2ideas; art director: Betsy Weldy